507 Burns Lane, Winter Haven, FL 33884-1148 USA
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Home>Policies, Terms and Conditions

Policies, Terms and Conditions
 
Copyright and Trademark Notice  by  BPS

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Boland Production Supply, Inc.. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Credit Cards  by  BPS

We accept credit cards (AMEX/MC/VISA/DISCOVER) as a form of payment. Minimum purchase amount is $10.00. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card billing address, card information and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

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Links  by  BPS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Boland Production Supply, Inc. is not responsible for the operation of, or content located on or throughout any such site. 

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Multiple Product Orders  by  BPS

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping fees and charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

At any time, you may advise us to hold the order to ship complete or cancel your order prior to shipping.
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Order Acceptance Policy  by  BPS
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Boland Production Supply, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

We will promptly attempt to notify you using the information you provide. Reasons for refusal might include Age Restrictions, payment declination, or an unexpected outage.

During the review of your order, we will make every effort to promptly notify you of any outages, shortages or alternative options to fulfill your order.
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Other Conditions  by  BPS
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Boland Production Supply, Inc. reserves the right to make changes to this site and these conditions at any time.

There will be no refunds, exchanges or compassions for: Acts of God, Mother Nature, act of war, riot, insurrection, alien invasion or government agency intervention.
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Out-of-Stock Products  by  BPS

We will ship your product as it becomes available. Usually, products ship the same day if the order is received by Noon (ET) or the next business day. There may be times, however, when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will promptly keep you informed of any products you have ordered that are out-of-stock and unavailable for immediate shipment. You may advise us to partial ship, hold to ship complete, backorder or cancel your order at any time prior to shipping.

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Privacy  by  BPS
Boland Production Supply takes your privacy very seriously, and we want you to know how we collect/use, share and protect your information: Privacy Policy
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Privacy on Other Web Sites  by  BPS

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Boland Production Supply, Inc. is not responsible for the actions of third parties.

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Returns/Exchanges/Cancellations  by  BPS
Many of the items we offer (blank ammunition, pyrotechnics, props, etc.) are consumable goods and are affected by water, humidity, harsh chemicals and poor storage environments. Within reason, responsibility remains with the Buyer to ensure inventory is maintained in a favorable environment for storage and use. We cannot be expected to return or exchange those items which have been used, misused, submerged, broken, crushed or subjected to unfavorable conditions. Common sense is the primary superpower we utilize to inspect and honor - or deny - all returns.

BPS reserves the right to refuse any return for any reason.

All ammo and pyrotechnic sales are final, however, will gladly accept the return of/credit products that are inoperable due to concerns in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return and shipped at no cost to the Buyer.

We will NOT accept any returned merchandise that:
  • is 1.4G, UN0431 or UN0432, Articles Pyrotechnic
  • is 1.4S, UN0454, Igniters
  • is an overage, excess or "left over" as a result of a show closing
  • is not going to used as the result of a change of script, screenplay, direction or budget
  • has been opened
  • is returned in poor condition (per the discretion of BPS)
  • was a special/custom order
  • is questionable or a hazard or other, per the discretion of BPS
EXCHANGES: We will gladly exchange blank ammunition for the same caliber/gauge. The item(s) being returned for an exchange must:
  • be unopened (except the initial box)
  • in original packaging
  • be able to be resold in good condition
  • be exchanged for the same caliber/gauge
Original shipping charges are refundable only if the original item is found to be defective. Return/exchange shipping charges are the responsibility of the Buyer. Shipping fees (i.e. Hazmat, Dangerous Goods, Saturday Delivery, etc.) levied by the courier are not refundable.

When returning blank ammunition, it is the Buyer's responsibility to ensure compliance with applicable shipping regulations. Contact us prior to returning any merchandise for more information.

A 5% order cancellation fee applies to all orders and transactions captured on the webstore.

A twenty percent (20%) restocking fee shall be applied to all returns.
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Shipping Policy  by  BPS
Shipping Time -- Most orders will ship within two business days; sometimes the same business day if received by Noon (ET), provided the product ordered is in stock. Orders are not processed, shipped or delivered on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Certain items require specific shipment couriers, levels of delivery service and specific fees. Certain carriers will not transport items we offer. We will notify you of these at the time of processing your order.

Shipping Restrictions:

See the section on shipping blank ammunition under AMMO RESTRICTIONS above.
 
Some states impose legal restrictions regarding commerce in or ownership of replica firearms. The following shipping restrictions represent company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.

California & Kansas
Imitation Firearms, regardless of date, may only be shipped in conjunction with a frame or presentation box; or solely for export in interstate or foreign commerce; or solely for lawful use in theatrical productions; or for use in certified sporting events or competitions; or for use in military or civil defense or ceremonial activities; or for public display authorized by public or private schools.

Connecticut, Massachusetts,Wisconsin & Minnesota:
All replicas of antique firearms (pre-1898) are allowed. We will not ship replicas of modern firearms (post-1898) to these states. We ship all other catalog items to customers in these jurisdictions.

New York State & Puerto Rico:
Replicas of antique firearms (pre-1898) are allowed excluding New York City (all 5 Boroughs). We will only ship replicas of modern firearms (post-1898) to theatrical, military, police or other government accounts with valid proof of account identity. A copy of a valid purchase order will suffice.

New York City:
All firearm replicas are restricted, including toy cap guns, unless the toy gun is brightly colored, or translucent.

Outside the US:
Due to the nature of our products, we require all exportation requests to contact our office directly.

Shipment restrictions and government permits are required to export our inventory to foreign countries, including Canada and Mexico, in accordance with ITAR obtained through the US Department of State. Visit https://www.pmddtc.state.gov/regulations_laws/itar.html for more information.

We reserve the right to refuse any shipment to a foreign destination.

Carriers reserve the right to inspect, refuse and delay any item offered for carriage. We are not responsible, nor liable, for any delay caused by the carrier, inclement weather, Dangerous Goods compliance and other unforeseen transportation issues this might cause once the package is tendered to the carrier.

In the event of a carrier service failure for shipments containing Dangerous Goods, carriers reserve the right to refund only the freight charges for the shipment. Per the discretion of the carrier, the Customer is still liable for any fees associated with transporting Dangerous Goods.
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Shopping Cart Help  by  BPS

This online store is powered by 3dcart shopping cart software. The 3dcart ecommerce solution provides the means to power this Boland Production Supply, Inc. but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Boland Production Supply, Inc. and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

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Taxes  by  BPS

Purchases made using our store will not automatically charge and withhold the applicable 7% sales tax. This process will be completed during the review of your order. For orders shipped to other areas, you (the shopper) are solely responsible for any applicable sales taxes and/or other taxes that may apply.

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Typographical Errors  by  BPS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Boland Production Supply, Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Boland Production Supply, Inc. shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Boland Production Supply, Inc. will issue a refund to your card in the amount of the incorrect price.

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