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Returns/Exchanges/Cancellations

8/27/2019 by BPS

Many of the items we offer (blank ammunition, pyrotechnics, props, etc.) are consumable goods and are affected by water, humidity, harsh chemicals and poor storage environments. Within reason, responsibility remains with the Buyer to ensure inventory is maintained in a favorable environment for storage and use. We cannot be expected to return or exchange those items which have been used, misused, submerged, broken, crushed or subjected to unfavorable conditions. Common sense is the primary superpower we utilize to inspect and honor - or deny - all returns.

Boland Production Supply, Inc. ("BOLANDFX") reserves the right to refuse any return for any reason.

All ammo and pyrotechnic sales are final, however, will gladly accept the return of/credit products that are inoperable due to concerns in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return and shipped at no cost to the Buyer.

We will NOT accept any returned merchandise that:
  • is 1.4G, UN0431 or UN0432, Articles Pyrotechnic
  • is 1.4S, UN0454, Igniters
  • is an overage, excess or "left over" as a result of a show closing
  • is not going to used as the result of a change of script, screenplay, direction or budget
  • has been opened
  • is returned in poor condition (per the discretion of BPS)
  • was a special/custom order
  • is questionable or a hazard or other (per the discretion of BPS)
EXCHANGES: We will gladly exchange blank ammunition for the same caliber/gauge. The item(s) being returned for an exchange must:
  • be unopened (except the initial box)
  • in original packaging
  • be able to be resold in good condition
  • be exchanged for the same caliber/gauge
Original shipping charges are refundable only if the original item is found to be defective. Return/exchange shipping charges are the responsibility of the Buyer. Shipping fees (i.e. Hazmat, Dangerous Goods, Saturday Delivery, etc.) levied by the courier are not refundable.

When returning blank ammunition, it is the Buyer's responsibility to ensure compliance with applicable shipping regulations. Contact us prior to returning any merchandise for more information.

A five-percent 5% order cancellation fee applies to all orders and transactions captured on the webstore.

A twenty-five percent (25%) restocking fee shall be applied to all returns.